Returns & Exchanges

Returns can be made by visiting our self-service portal. Please ensure you have your order number and email address used when placing your purchase.

If you are unsure of your order information, please login to your account to locate the correct order.

If your items are eligible for return, we will refund the amount paid (including any tax), for the product once we receive and check in the return. We only accept returns within 30 days of purchase, and only for products that are in new condition in their original, intact packaging.

Please note that any shipping costs on the original order will not be refunded for returned items.

If your product arrives damaged or you receive the wrong item, and we are unable to provide a replacement, you will be refunded the amount paid (including any tax) including the original shipping amount.

We are not able to offer exchanges at this time. You may return your order for a refund and place a new order.

How long after my order can I submit a return or exchange request?

Returns must be made within 30 days of the date you place your order.

Will you accept returns of any product, in any condition?

Items must be returned in their original condition and packaging, with tags attached. Returned items cannot be washed, worn, used, or altered in any way. Please note that opened CDs, DVDs, and Vinyl Records may not be returned, but may be exchanged for the identical item if delivered damaged or defective.

For US customers, signed items are final sale, and no refunds or exchanges are permitted for any reason. For international customers, signed items are final sale, and no exchanges are permitted for any reason.